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Your Account Data, Spelled Out

One privacy policy covers your whole 9a9999 account: the mobile number you open it with, the bKash, Nagad and Rocket transfers your wallet records, and the game history support reads when you raise a query.

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What This Policy Actually Covers

9a9999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

A privacy policy answers one question: what does 9a9999 do with the details you hand over? Here it is in plain terms. Opening an account needs your mobile number, the name held on your wallet, and your date of birth. When you pay in through bKash,

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Nagad or Rocket, the wallet returns a transaction reference — we never see your PIN. Game history, device type and login times sit in your account so support can trace a session when you query it. Those details run the account, confirm it is you, and
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meet record-keeping duties that apply to us. We do not sell your data or pass it to advertisers for resale. Some processing is required by law, some by fraud checks of our own. Where consent is the basis, you can take it back at any point.
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What we can offer — which regions may open an account, which payment rails stay live — depends on your local law and eligible regions. If a rule where you live closes off a feature, we switch it off for you rather than quietly ignore it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CONTACT PATHS

Reaching Us About Your Data

Questions about your data go through the same desk that handles your wallet, so you don't have to hunt for a separate department. Open a chat from the wallet tab and the agent sees your account on screen straight away — no ticket number to dig out. Prefer writing? The email address sits in your account profile. Either way, quote the mobile number you registered with, because that's how we locate the right record first time. Which channels are open to you follows your local law and eligible regions.

DATA HANDLING STEPS

How We Look After Your Records

Data handling is mostly invisible, so here is what sits behind it. Every wallet action asks for a one-time code before it clears. Cookies do two separate jobs — holding your session and measuring traffic — and the second can be turned off. Retention isn't open-ended: payment and game records follow a set period, and we name that period when you ask. You can request a copy, a correction or closure whenever you like. Nothing here overrides your local law and eligible regions, which we apply on top.

Cookies and what they do

Session cookies keep you logged in between the lobby and your wallet. Analytics cookies are separate: switch them off in your browser and the account still works. We don't use cookies to follow you elsewhere.

Mobile number and one-time codes

Your registered mobile number is your login. We send a one-time code before any wallet action, so a stolen password on its own cannot move money. Change the number and both old and new get verified.

How long records stay

Game and payment records stay while your account is open and for a set period after. Transaction history must be there if a dispute comes up — ask and we'll name the rule for your case.

Requesting a change or a copy

Ask to see the details we hold, fix a wrong name, or close the account. We reply on the channel you wrote from, and where local law gives you a formal right, we follow that process.

Privacy Questions We Get Often

Your rights over your own data shouldn't need a lawyer to untangle. Below are the questions that land in our chat most often — what we hold, how to get a copy, what happens when the account closes, and who to contact when something looks off. Each answer gives you the actual step rather than a policy paragraph. If yours isn't here, the support desk will answer it directly.

Every detail tied to your account: the mobile number you open it with, wallet references from bKash, Nagad or Rocket, device data and game history. It also explains how to ask for a copy or a fix.

No. Your details stay with us and the processors needed to run the account, like the wallet carrying your transfer. Nothing goes to advertisers or brokers, and we don't pass your number on for outside marketing.

Yes. Ask through live chat or email from the number or mailbox registered on your account and we put together what we hold. Expect questions that confirm it's you before anything is sent.

Open your browser settings, find the privacy section and block third-party cookies first — the lobby and wallet still load. Session cookies have to stay on, because your login breaks without them.

The account stops working and your login is retired, but payment and game records stay for the retention period that applies to them. We tell you the rule in writing when you ask.

Start with live chat from your wallet page — that's where a mismatch shows first, whether it's a login from an unfamiliar device or a transfer you don't recognise. Email suits anything needing a paper trail.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoHoldem Limelight App9a9999 App

Your Account Data, Spelled Out

Reaching Us About Your Data

How We Look After Your Records

Privacy Questions We Get Often

01 What does this privacy policy actually cover?

02 Do you sell my details to anyone?

03 Can I get a copy of the data you hold on me?

04 How do I turn off cookies on mobile?

05 What happens to my data if I close the account?

06 Who do I contact if something looks wrong?

Privacy Policy

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